Delete your account
Japhia's Group Inc. lets you ask for your account and the personal data attached to it to be deleted at any time. You do not need the app installed, and you do not need to give a reason.
How to make the request
1. With the app
Sign in, open Settings from the menu or the Account tab, scroll to the Delete account section and confirm. Your profile is removed straight away and you are signed out.
2. Without the app
Email info@japhiasgroup.com with the subject line "Delete my account", sent from the address on your account. If you booked without creating an account, give the name, email and phone number you used. We reply to confirm, and the deletion is completed within 30 days.
Deleting an account is permanent and cannot be undone. Access to the opportunities board, which a paid consultation opens, ends with it. To delete only part of your data, such as an alert subscription, email us and we will remove that instead.
What is deleted
- Your account profile: name, email address, and the password credential held by our sign-in provider
- Every active sign-in session, so the account can no longer be used
- Your opportunity alert subscription, so no further alert emails are sent to you
- Call-back requests and enquiry notes you submitted
- Any personal details attached to bookings that are no longer needed to run a session
What is kept, and for how long
Consultation records
The date, time, division and status of sessions you booked are kept by the head office so sessions you have paid for are still honoured, and so a past appointment can be verified if you ask about it.
Payment and accounting records
The amount, currency, date and status of a fee you paid are kept for as long as accounting and tax rules require. Card numbers were never held by us: they are entered on our payment provider's checkout.
Unsubscribe history
A record that an address asked not to be emailed is kept, so the request continues to be honoured.
Deleted data is removed from our live systems within 30 days of the request being confirmed. Copies held in our providers' routine backups are overwritten on their normal cycle. The records above are kept for the period their purpose requires, then removed.
Contact
Requests and questions about your data go to info@japhiasgroup.com Monday to Friday, 9:00 AM to 5:00 PM Eastern.